Support
How can we help?
Find answers below or reach out directly. We typically respond within 24 hours.
Response time
Within 24 hours
Account & Sign In
How do I create an account?
AlpsEpics uses Google or Strava sign-in. Open the app or visit app.alpsepics.com and sign in with your existing Google or Strava account. No separate registration is needed.
I can’t sign in
Make sure you are using the same Google or Strava account you originally signed up with. If you signed in with Strava on one device and Google on another, these are separate accounts. Contact us if you need help merging them.
Strava & Data Sync
How does Strava sync work?
When you connect your Strava account, new activities sync automatically via webhook. Historical activities are imported during initial setup. We read but never modify your Strava data.
A ride is missing
Check that your Strava connection is active in app settings. You can also upload FIT files directly from your bike computer (single files or bulk ZIP) or import from TrainingPeaks CSV.
AI Coach
What data does the AI Coach use?
The AI Coach analyzes your complete training history: synced activities, FIT file data, computed metrics (CTL, ATL, TSB, power records, weakness scores), RPE ratings, daily biometrics, and your athlete memory (goals, injuries, preferences). All coaching is based on your real data, not generic templates.
Is my training data shared with anyone?
No. Your training data, coaching conversations, and athlete memory are private. When the AI Coach generates responses, anonymized training metrics are sent to the AI provider — no personally identifiable information is included.
Group Rides
Who can see my location during a ride?
Only confirmed participants of that specific ride can see your live position. Location sharing is active only during the ride and can be disabled at any time.
Does tracking work offline?
Yes. GPS recording, voice notes, photos, and text posts are queued locally and automatically synced when you regain connection. Background location tracking works on both iOS and Android with the app in the background.
Delete Your Account
You can delete your account and all associated data at any time:
- In the app: Profile → Settings → Delete Account
- By email: Send a request to support@alpsepics.com
Account deletion is permanent and removes all your data within 30 days, including training history, ride data, photos, voice notes, AI Coach conversations, and athlete memory.
App & Technical Issues
The app crashes or behaves unexpectedly
Make sure you are running the latest version. On iOS, update via TestFlight. On Android, download the latest APK from the app page. If the issue persists, email us with your device model and OS version.
GPS tracking is inaccurate
Ensure location permissions are set to “Always Allow” for accurate background tracking. On Android, disable battery optimization for AlpsEpics. GPS accuracy is displayed in the live ride view.